Frequently Asked Questions

Online Check-in is a convenient service for Bearskin Airlines passengers, which allows you to skip the counter line if you’re travelling with carry-on or carry-out luggage only. 

To use Online Check-in, visit bearskinairlines.com and click on the Check-In link at the top of the homepage. Then, enter your reservation code and surname. 

No, the choice to use Online Check-in or to check-in at the airport counter is completely up to you. 

To check-in online, you'll need your reservation code and surname. You'll also need printer to print your electronic boarding pass OR a mobile phone to download and display it at the boarding gate. Valid photo ID is required at the time of boarding.  

You can use Online Check-in 24 hours before your flight, up to 2 hours before departure. If you don't check-in online at least 2 hours prior to departure, you'll need to check-in at the airport counter. 

If you are travelling with checked baggage, you need to be at the airport before the Baggage Acceptance Deadline closes. If you are travelling with carry-on or carry-out, allow enough time to proceed through security. 

Yes, you can use Online Check-in and your boarding pass when travelling with Bearskin Airlines at any airport in our network. 

You should check in at the airport counter if: 

• Your attempt at online check-in was unsuccessful for any reason.
• You're travelling with more than 9 passengers.
• One of your passengers is an infant.
• You're an unaccompanied minor. 
• You require special boarding assistance or your reservation contains a special request.
• You're travelling with a pet.
• How will I receive my electronic boarding pass? 
  • Your electronic boarding pass will be sent to you via email once your check-in is complete. You can then either print or download it. 

Yes, if you're travelling with carry-on luggage only, you can use Online Check-in to receive an electronic boarding pass. Simply print or download your boarding pass at home and proceed directly through security once you arrive at the airport. Check the Baggage Policy to ensure your carry-on meets the size restrictions. 

Yes, you can still use Online Check-in to receive your electronic boarding pass. When you arrive at the airport, proceed to the Bearskin Airlines Counter to tag and weigh your luggage. Make sure to review the airline's Baggage Policy before checking in your luggage and arrive with sufficient time before the Airport Check-in deadline. 

Each passenger is entitled to a free checked baggage allowance which must not exceed 47 lbs. If you exceed this limit, you will have to pay an additional amount at the airport prior to travel. Individual pieces of checked baggage weighing more than 70 lbs. will not be accepted as checked baggage. Maximum aggregate weight of all bags accepted will be 100 lbs. Bags over these limits can be shipped as cargo and are subject to space availability.

Please see our Baggage Policy page for a detailed description of our policy.

Please call our Reservations Centre at 1-800-465-2327 for flight arrival and departure information. You may also contact our local counters for up to the minute flight information. Local contact numbers can be found in our directory.

If your checked baggage does not arrive, please report this to the airport counter immediately. This will ensure that the baggage tracing process commences right away. If your checked baggage arrives damaged, you must immediately report it to the airport personnel who will issue a Damage Report. If you are unable to report the damages upon arrival, you can return to the airport or advise us in writing within seven days of your travel date. In the case of lost or damaged baggage, Bearskin will assess and settle claims in accordance with our published tariff regulations governing travel.

Yes, but only as checked baggage. Certain conditions and restrictions must be met. The passenger must complete a "Declaration on the Carriage of Firearm(s) as Checked Baggage" form. The firearm must not be loaded and all ammunition is packed in compliance with the IATA Restricted Articles Regulations which states "the ammunition must be packed in a strong outside container made of wood, metal or fibreboard. Inside the container, it must be protected against shock and secured against movement and must be so packed that it cannot function accidentally under conditions normally incident to transportation." If you intend to travel with a firearm, please contact our Reservation Centre to ensure all restrictions are understood before departure.

We accept all major credit cards, personal debit cards, prepaid credit cards, and vouchers. 

To see all payment options >> https://www.bearskinairlines.com/payment 

We provide specially reduced Bereavement Fares for those who need to fly due to the death or imminent death of an immediate family member. We understand that gathering up official documentation is not easy, especially when flying on short notice. Family members can book Bereavement Fares by calling 1-800-465-2327. Please provide the name of the family member, relationship, telephone number, address of the hospital, attending physician, or funeral home and funeral date.

The flights for the dates you have chosen may already be sold out at the lowest advertised fare. Also, the advertisement may have been for flights on certain days or times and the dates you have requested may not coincide with the sale dates.

Bearskin's prices are based on availability and time. The further you book ahead, the more likely it is that you will receive the absolute lowest fare.

Yes, Bearskin offers a 10% discount off the normal published fare for travel. Senior fares cannot be booked online. Please contact our Reservations Centre or a Travel Agent.

Yes, a companion who accompanies a senior during a flight may be able to travel on a reduced fare. The companion discount is based on a published fare and can only be booked through our Reservation Centre or by a travel agent.

Contact our Sales Department at 1-888-451-4357 and we will be happy to assist you.

Pets are permitted on a seasonal basis and must be in an airline approved hard-sided crate. All pets fly in the cargo section of the plane and for this reason they are NOT accepted from October 15 to April 15 due to the colder temperatures. Pets are charged a fee of $50, $70 or $100 plus tax one way, depending on the size of the animal. Larger and/or heavier pets may be subject to extra fees based on weight.

We strive to provide excellent passenger service. If you have comments or concerns regarding your past travel please contact us.

Please email our web support desk at internetreservations@bearskinairlines.com and we will search our database. Please provide your telephone number and mailing address in the email to confirm profile details. You may also call our Reservations Centre to retrieve your login ID at 1-800-465-2327.

An itinerary will be emailed to you when you provide an email address, whether the booking was made with our Reservation Centre or on our website. Sometimes the email confirmation is not instantaneous. If it has been more than one hour and you still have not received your confirmation please call us at 1-800-465-2327. Before contacting us, please check your bulk/junk mail settings.

Bearskin has a ticketless system. All you need to do is bring your confirmation number, along with the proper photo ID when you check in for your flight at the airport.

Tax exempt bookings must be made through our Reservations Centre at 1-800-465-2327.

Because our system works in real-time, availability can change between the time you check the availability and when you go to reserve the seat. Tickets are constantly being sold, making the availability change all the time. Fares are not guaranteed until the final purchase screen.

Seats are not pre-assigned. Everyone gets an aisle and a window seat!

If you booked your ticket online, you can cancel or change your booking by logging into your profile and selecting the applicable trip. If you have already travelled on one portion of your itinerary, you must call our Reservations Centre at 1-800-465-2327 and they will help you according to the rules of the fare(s) which you originally purchased. If your ticket was booked through our Reservations Centre, please call 1-800-465-2327 and an agent will assist you.

A passenger access lift available at certain airports allows customers in wheelchairs to safely board our aircraft.  In order to properly assist in transferring between your mobility aid, onto the aircraft and into your seat, passengers requiring assistance must provide advance notice and complete a Lift Passenger Notification Form. 

There are no washroom facilities on our aircraft. Please see the aircraft page for our plane type.

Yes, we have an interline agreement in place with Air Canada.  Travel across both Bearskin and Air Canada offers the following advantages; 

• Purchase one ticket for your entire journey with either airline or through a travel agent
• Receive reaccommodation assistance in case of a misconnect for reasons attributable to the airlines involved in the interline ticket
• One excess baggage fee for each direction of travel based on the first airline in your itinerary
• Due to airport security, we are not able to facilitate through checked baggage on another airline

Access to unused ticket credit for booking future travel is only available through our Call Centre at 1-800-465-2327.

Yes. Credits are transferable by calling our Reservation Centre.  Name change and any fare upgrade fees will apply.