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Frequently Asked Questions


Aeroplan

How do I book Aeroplan reward travel on Bearskin?

Aeroplan redemptions must be booked directly through Aeroplan.

How do I get my points for travel on Bearskin?

Ensure we have your Aeroplan member number recorded in your profile and confirm at the check-in counter that your Aeroplan number is in your reservation. Itineraries are sent directly to Aeroplan and should be reflected on your statement within 6-8 weeks of flight departure.

I don't see points on my Aeroplan statement from a trip I took on Bearskin.

Aeroplan has specific requirements to get credit for transactions missing from your statement
Your emailed itinerary from Bearskin contains a link to your e-receipt which is valid up to 6 months from your departure date. This will help in the documentation required from Aeroplan.

Ensure your member number is recorded in your Bearskin profile for all future flights for automatic submission.


Check In and Baggage

What is the checked baggage allowance?

Each passenger is entitled to a free checked baggage allowance which must not exceed 40 lbs. If you exceed this limit, you will have to pay an additional amount at the airport prior to travel. Individual pieces of checked baggage weighing more than 70 lbs. will not be accepted as checked baggage. Maximum aggregate weight of all bags accepted will be 100 lbs. Bags over these limits can be shipped as cargo and are subject to space availability.

Please see our Baggage Policy page for a detailed description of our policy.

Is my flight on time?

Please call our Reservations Centre at 1-800-465-2327 for flight arrival and departure information. You may also contact our local counters for up to the minute flight information. Local contact numbers can be found in our directory.

My Bags were lost/damaged. Who do I contact?

If your checked baggage does not arrive, please report this to the airport counter immediately. This will ensure that the baggage tracing process commences right away. If your checked baggage arrives damaged, you must immediately report it to the airport personnel who will issue a Damage Report. If you are unable to report the damages upon arrival, you can return to the airport or advise us in writing within seven days of your travel date. In the case of lost or damaged baggage, Bearskin will assess and settle claims in accordance with our published tariff regulations governing travel.

Can I travel with a firearm?

Yes, but only as checked baggage. Certain conditions and restrictions must be met. The passenger must complete a "Declaration on the Carriage of Firearm(s) as Checked Baggage" form. The firearm must not be loaded and all ammunition is packed in compliance with the IATA Restricted Articles Regulations which states "the ammunition must be packed in a strong outside container made of wood, metal or fibreboard. Inside the container, it must be protected against shock and secured against movement and must be so packed that it cannot function accidentally under conditions normally incident to transportation." If you intend to travel with a firearm, please contact our Reservation Centre to ensure all restrictions are understood before departure.


Fares

Does Bearskin offer bereavement or compassionate fares?

We provide specially reduced Bereavement Fares for those who need to fly due to the death or imminent death of an immediate family member. We understand that gathering up official documentation is not easy, especially when flying on short notice. Family members can book Bereavement Fares by calling 1-800-465-2327. Please provide the name of the family member, relationship, telephone number, address of the hospital, attending physician, or funeral home and funeral date.

I have seen a lower fare advertised. Why don't I get that fare?

The flights for the dates you have chosen may already be sold out at the lowest advertised fare. Also, the advertisement may have been for flights on certain days or times and the dates you have requested may not coincide with the sale dates.

How do I get the lowest fare?

Bearskin's prices are based on availability and time. The further you book ahead, the more likely it is that you will receive the absolute lowest fare.

Does Bearskin offer student stand-by fares?

Yes! We are pleased to offer an economical way for students to travel. Stand-by fares can be purchased and held in credit for travel within 13 months of ticketing.

Eligibility Requirements

  • Standby fares are valid for students aged 14-24 inclusive.
  • Picture student ID and ID verifying age are mandatory at flight check-in or any other time on your journey when requested by Bearskin representatives. There will be NO EXCEPTIONS.
  • Mature students over 24 years are also eligible for standby tickets and must provide Bearskin Airlines with proof of full time enrollment in a post secondary institution in the form of an original copy of a letter from the registrars' office at the time of check-in.
  • Tickets purchased in advance are held in a credit file under the name of the student for future use. Tickets are non-transferable.
  • Students may call our reservation centre toll free at 1-800-465-2327 and register for a flight when ready to travel. A ticket number will be provided at this time.
  • Standby passengers must present themselves at Bearskin Airlines airport counter no less than 1 hour before flight and quote the ticket number.
  • Eligible passengers will not be permitted to reserve a seat or be waitlisted on any flight.
  • Tickets cannot be refunded once purchased and expire 13 months after purchase if not used.
Does Bearskin offer special fares for seniors?

Yes, Bearskin offers a 10% discount off the normal published fare for travel. Senior fares cannot be booked online. Please contact our Reservations Centre or a Travel Agent.

Does Bearskin offer companion fares for Seniors?

Yes, a companion who accompanies a senior during a flight may be able to travel on a reduced fare. The companion discount is based on a published fare and can only be booked through our Reservation Centre or by a travel agent.


Other

How do I buy a gift certificate for travel on Bearskin?

Contact our Sales Department at 1-888-451-4357 and we will be happy to assist you.

Can my pet travel with me?

Pets are permitted on a seasonal basis and must be in an airline approved hard-sided crate. All pets fly in the cargo section of the plane and for this reason they are NOT accepted from October 15 to April 15 due to the colder temperatures. Pets are charged a fee of $70 plus tax one way. Larger and/or heavier pets may be subject to extra fees based on weight.

How do I submit a concern regarding past travel with you?

We strive to provide excellent passenger service. If you have comments or concerns regarding your past travel please contact us.


Reservations

I forgot my Bearskin login ID. How do I retrieve it?

Please email our web support desk at internetreservations@bearskinairlines.com and we will search our database. Please provide your telephone number and mailing address in the email to confirm profile details. You may also call our Reservations Centre to retrieve your login ID at 1-800-465-2327.

I have not received an email confirmation of my booking.

An itinerary will be emailed to you when you provide an email address, whether the booking was made with our Reservation Centre or online at www.bearskinairlines.com. Sometimes the email confirmation is not instantaneous. If it has been more than one hour and you still have not received your confirmation please call us at 1-800-465-2327. Before contacting us, please check your bulk/junk mail settings.

Will I receive a ticket?

Bearskin has a ticketless system. All you need to do is bring your confirmation number, along with the proper photo ID when you check in for your flight at the airport.

How do we proceed for a tax exempt booking?

Tax exempt bookings must be made through our Reservations Centre at 1-800-465-2327.

The fare quoted originally is no longer available when I select purchase.

Because our system works in real-time, availability can change between the time you check the availability and when you go to reserve the seat. Tickets are constantly being sold, making the availability change all the time. Fares are not guaranteed until the final purchase screen.

Can I choose my seat?

Seats are not pre-assigned. Everyone gets an aisle and a window seat!

I need to cancel or change my booking. How can I do this?

If you booked your ticket online, you can cancel or change your booking by logging into your profile and selecting the applicable trip. If you have already travelled on one portion of your itinerary, you must call our Reservations Centre at 1-800-465-2327 and they will help you according to the rules of the fare(s) which you originally purchased. If your ticket was booked through our Reservations Centre, please call 1-800-465-2327 and an agent will assist you.

Do you have washrooms on board?

There are no washroom facilities on our aircraft. Please see the aircraft page for our plane type.


Travel Bank

Can I see my Travel Bank credits?

Yes. If your original reservation was made through out Reservation Centre, login to your account using the LOGIN ID that was emailed to upon creation of your Travel Bank account. Click on "password reminder" to have the system email your password to the email address in your profile.

If you already have a profile, login to view your travel bank credits.

Can I give my credits to someone else?

Yes. You can add a Secondary User to your account which enables them to view/use your Travel Bank credits. You will need the login ID of the secondary user to add to your account.

Due to security features, this functionality is only available online. Email confirmations are sent to the Travel Bank owner when a secondary user is either added to an account or uses a balance to purchase a new ticket.

How does Secondary User work?

Once a passenger has a Travel Bank balance, they can assign secondary users to the account by adding a login ID on the "MY PROFILE" page. If the secondary traveller does not have a login ID, they will need to create one first.

Adding a SECONDARY USER to your profile
1. Login to your account and click on MY PROFILE along the left navigation.
2. Select ADD A SECOND USER and insert their LOGIN ID. Once the system finds the ID, click ADD this traveller and they now has access to the credits in your account.

Once a secondary user has been added to an account, they will remain unless their LOGIN ID is removed by the primary owner.

Live assistance is available Monday through Friday from 9am to 5pm via our Live Help Support.

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